Patient’s Rights and Responsibilities

Rights of Patients:

Purpose: to contribute to more effective patient care and greater satisfaction for the patient, his or her family, the physician and the center caring for them. Patient shall have the following rights without regard to age, race, sex, national origin, culture or physical handicap, personal value and benefits.

Every patient has the right to courtesy, respect, dignity, privacy, responsiveness, and timely attention to his/her needs regardless of age, race, sex, national origin, religion, cultural, or physical handicap, personal value and beliefs.
Every patient has the right to every consideration of his/her privacy and individuality as it relates to his/her social, religious and psychological well-being.
Every patient has the right to confidentiality. Has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third party payment contract.
Every patient has the right to express grievances or complaints without fear of reprisals.
Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
Every patient is to be provided complete information regarding diagnosis, treatment and prognosis, as well as alternative treatments or procedures and the possible risk and side effects associated with treatment. If medically inadvisable to disclose to the patient such information, the information is to be given to a person designated by the patient or to a legally authorized individual.
Every patient has the right to make decisions regarding the health care that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment.
Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromise to the patient’s usual care.
Every patient has the right to appropriate treatment and care to include the assessment/managements of pain.
Every patient has the right to understand facility charges. You have the right to an explanation of all facility charges related to your health care.
Every patient has the right to all resuscitative measures; therefore we will not honor Advance Directives.
Every patient has the right to participate in their health care treatment and decisions.
Every patient has the right to receive from their physician enough information so that they may understand the procedure or treatment being received in order to sign informed consent. In addition, the patient can exercise these rights without being subjected to reprisal.
Every patient has the right to be free of all forms of abuse and harassment.

Responsibilities of the Patient:

Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely.
Patients are responsible to provide accurate past and present medical history, present complaints. Past illnesses, hospitalizations, surgeries, the existence of advance directive, medication and other pertinent data.
Agree to accept all caregivers without regard to race, color, religion, sex, age, gender preference, handicap, or national origin.
Patients are responsible for assuring that the financial obligations for health care rendered are paid in a timely manner.
Patients are responsible to sign required consents and releases as needed.
Patients are responsible for their actions if they should refuse treatment or procedure, or if they do not follow or understand the instructions given them by the physician or Rocky Mountain Surgical Suites employees.
Patients are responsible for keeping their procedure appointment. If they anticipate a delay or must cancel, they will notify Rocky Mountain Surgical Suites as soon as possible.
Patients are responsible for the disposition of their valuables, as Rocky Mountain Surgical Suites does not assume the responsibility.
Patients are responsible to be respectful of others, or other people’s property and the property of Rocky Mountain Surgical Suites.
Patients are to observe safety and no smoking regulations.
Patients must have a responsible adult over the age of 18 to accompany them to the facility, and drive them home after the procedure. Then stay with them for 24 hours after surgery for patient’s SAFETY.

The purpose of having is grievance process is to voice a complaint to your health care provider without fear of reprisal. We commit to responding within 30 days from the date of the grievance so you can receive a timely response with the results of your complaint.

Please reach out to Rocky Mountain Surgical Suites to communicate concerns by calling the administrator at 406-756-6887.

You have the right to lodge a grievance with the State of Montana directly, regardless of whether the customer has first used Rocky Mountain Surgical Suites Grievance process, as follows:

The Montana Department of Public Health and Human Services Quality Assurance Division
2401 Colonial Dr. PO Box 20295
Helena MT 59620-2953
Fax 406-444-3456
Voice Phone 406-444-2099
Complaint Coordinator Phone 406-444-4463
Website: www.dphs.mt.gov/qad

All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman online at: http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html or call the Complaint Hotline: 1-(800) 633-4227